Complete HIA Service
Full delivery,
Zero hassle, Total confidence
We manage the complete case, from referral to completion. Helping councils reduce waiting times, clear backlogs, and deliver compliant, resident-focused adaptations with confidence.
Complete HIA Service
Dedicated Caseworkers
Our dedicated Caseworkers act as a single, trusted point of contact. Holding the resident’s hand throughout the entire adaptation journey, from initial enquiry to final sign-off. They assist with completing application forms, provide clear guidance at every stage, and carry out income maximisation to help residents access eligible benefits and funding, ensuring the process is not only smooth and supportive, but also financially accessible and empowering.
Our complete HIA service delivers end-to-end delivery, from detailed surveys and tailored designs to contractor tendering, on-site management, and final handover. Caseworkers support residents throughout the process, including help with completing application forms, ensuring that adaptations are not only technically sound and compliant, but also accessible, empathetic, and aligned with individual needs.
Experienced Surveyors
Our experienced surveyors carry out thorough initial assessments, engaging with residents and preparing detailed plans and specifications aligned with OT referrals. They manage the full delivery process, tendering works, coordinating contractors, and overseeing on-site progress, all while maintaining clear communication with council teams. Every adaptation is signed off with rigorous quality control, ensuring safety, compliance, and a smooth experience from first visit to final handover.
Complete Case Management
Our complete Home Improvement Agency (HIA) service manages the entire case on behalf of councils, easing pressure on internal teams while delivering either a fully dedicated solution or temporary support that complements existing staff. We liaise closely with occupational therapists, housing officers, and other key stakeholders to ensure residents’ needs are fully understood and met, providing a seamless, compliant, and person-centred adaptation journey from initial referral through to successful completion.
Struggling with delays? We help you deliver more, faster - with less strain on your team
✅ End-to-end delivery - from survey and design to contractor management and final sign off, reducing delays and freeing up council resources.
✅ Caseworkers assist residents with application forms - ensuring clarity, confidence, and the care your residents need.
✅ Resident income maximisation - helping households access eligible benefits and funding to reduce financial barriers.
✅ Complete case management - with joined-up working across surveyors, OT's, caseworkers, and contractors to streamline every stage.
✅ Acts as a council’s sole HIA service or as flexible backup - and complements existing OT and HIA processes.
✅ Improves consistency and quality - with experienced professionals applying best practice across all cases.
✅ Streamlined documentation - that simplifies handover and supports efficient application and approval process.
✅ Reduces pressure on internal teams - acting as a seamless extension of council services during peaks or staff shortages.
✅ Improves resident outcomes - with adaptations designed for safety, independence, and long-term wellbeing.
✅ No contract required. Services available on a case-by-case basis - giving councils flexibility without long-term commitment.